Experienced Customer Support Engineer - Europe time zones

Remote · Berlin, Germany

Description

Travis CI is looking for an Experienced Customer Support Engineer to support and empower our customers to build & ship great software on a daily basis.

Support engineers help our customers with our hosted & enterprise platforms and for both open source & private projects. Our support requests involve build problems across multiple programming languages, tools and build environments, with solutions oftentimes focusing on technical problems with a language’s runtime, build toolchain and ecosystem.

The role of a customer support engineer in our team is mainly to answer customer submitted cases via e-mail or in our Community Forums and to help us improve our product and our documentation.

On any given day, you might be working on projects and problems like these:

Our main office is in Berlin, Germany and we have customers and a team spread across the globe. However, for this particular role, we're looking for a support engineer located in and covering the EU time zones. Whether you are onsite in Berlin, or remote, we are passionate about supporting you as a member of our distributed team.

Requirements

You like working in a team and learning new processes and technologies. You enjoy talking to and helping people, anticipating their needs and supporting them with suggestions and solutions. You are reflective about the impact choices have on customer’s experience, and the role you have facilitating customer’s interactions with Travis CI as a product and a company.

You want to help us shape and scale our customer support environment. You are full of ideas and love to use them to help people do their jobs better and more efficiently. We foster a culture of continuous improvement and we'd like you to be an essential part of it.

You are also self-motivated, highly autonomous and probably have a background that includes some of the following:

Bonus points:

Ultimately, we are looking for individuals who can and want to make a contribution to our constantly growing and evolving company. Whether you have only a few or all of the elements of a candidate’s background we identified, we’d love to hear if you think Travis CI might be a good fit for you!

Benefits

Location/Travel: Being a distributed team, you can work from wherever you want

Flexible working hours: You choose your working hours. We understand life comes with responsibilities and complications, and we encourage all our employees to spend time tending to them.

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