Customer Support Engineer

Telecommute · Berlin, Germany · Customer Success

Description

Travis CI is looking for a support engineer to manage our frontline support and help our customers.

Support engineers help our customers with our hosted platforms for both open source and private projects.Our support requests involve build problems across multiple programming languages and build environments, with solutions oftentimes focusing on technical problems with programming languages, build tooling and their ecosystems.

The role of a customer support engineer in our team also includes reviewing support tickets, feedback requests and GitHub issues regularly to help us improve our product and our documentation.

On any given day, you might be working on projects and problems like these:

Our main office is in Berlin, Germany and we have customers and a team spread across the globe. Whether you are onsite, or remote, we are passionate about supporting you as a member of our distributed team. Preferably, you are located somewhere between UTC -7 and UTC -4.

Requirements

You like working in a team and learning new processes and technologies. You enjoy talking to and helping people, anticipating their needs and supporting them with suggestions and solutions. You are reflective about the impact choices have on customer’s experience, and the role you have facilitating customer’s interactions with Travis CI as a product and a company.

You want to help us shape our customer success environment. You are full of ideas and love to use them to help people do their jobs better and more efficiently. We foster a culture of continuous improvement and we'd like you to be an essential part of it.

You probably have a background that includes some of following:

Ultimately, we are looking for individuals who can and want to make a contribution to our constantly growing and evolving company. Whether you have only a few or all of the elements of a candidate’s background we identified, we’d love to hear if you think Travis CI might be a good fit for you!

Benefits

Our core company values are openness, diversity, collaboration, and empathy so we want to support you as human and an individual through the benefits we offer. These include:

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